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He could have had photos, videos, texts ect from or of loved ones (maybe even deceased) that were not able to be transferred to a new phone or the cloud.

It could be a military issue phone with encryption and sensitive data. Also potential paperwork involved.

It may not have been his phone or could be a shared phone.

He may have loved ones or friends who need to be able to contact him in an emergency due to health or safety reasons and now they won’t be able to until he gets it sorted.

The “new, better phone” may not be compatible with his service provider.
Posted By Ghost